At WaxPapers.ca, we provide custom food packaging papers for restaurants, bakeries, delis, butcher shops, retailers, and other businesses across Canada. Our shipping process is designed to provide reliable delivery while keeping customers informed about production and transportation timelines. This Shipping Policy explains how we process, prepare, and ship orders placed through WaxPapers.ca.
WaxPapers.ca is based in Toronto, Canada, and provides shipping services for customers across Canada and in different states of the USA. Our website offers free shipping for Canada-based customers on qualifying orders. Shipping availability and any applicable conditions may depend on the order specifications, destination, quantity, and selected service. For destinations outside Canada, shipping availability and charges should be confirmed with our team before placing an order.
Customers should provide complete and accurate information to avoid unnecessary production delays. Orders are processed after the required order details, payment arrangements, artwork, and product specifications have been confirmed. Custom orders may require production before shipment. Production time can vary according to:
WaxPapers.ca provides different turnaround estimates across its product pages. The website currently references turnaround periods ranging from approximately 5-7 days for certain products and an overall delivery timeframe of approximately 6-8 business days on its main website. The actual production and delivery timeframe may vary based on the product, order quantity, customization, artwork approval, and destination. Any timeframe provided during the quotation or ordering process should be treated as the applicable estimate for that order.
WaxPapers.ca advertises free shipping for Canada-based customers and free delivery on its Canadian product pages. Where free shipping applies, no separate standard shipping charge will be added for the qualifying order. Special delivery requirements, remote destinations, expedited services, international shipments, or other exceptional circumstances may be subject to additional charges where applicable. Any such charge should be communicated before shipment.
Production may begin after the customer confirms the required specifications and artwork. Once production has started, changes to the order may not be possible or may result in additional costs and delays. A significant portion of our products are customized according to customer requirements. Custom orders may include:
Customers are responsible for reviewing and approving submitted artwork before production. Please carefully check:
WaxPapers.ca accepts several artwork formats through its quotation process, including JPG, PNG, PDF, AI, and PSD files. Product pages may also specify additional artwork requirements depending on the product. Delays in artwork approval may extend the production schedule.
After production is completed, the order is prepared for shipment. Delivery time depends on the shipping destination, carrier service, order size, and other transportation conditions. WaxPapers.ca currently states that it delivers products within approximately 6-8 business days on its main website. However, this timeframe should be understood as an estimate rather than an unconditional delivery guarantee. Custom or large-volume orders may require additional time.
Where tracking is available, customers may receive shipment tracking information after their order has been dispatched. Tracking updates are controlled by the applicable shipping carrier and may not appear immediately after a package leaves our facility. Customers should use the tracking information to monitor the progress of their shipment.
WaxPapers.ca is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer. Additional charges may apply if a shipment must be reshipped because of an incorrect address. Customers are responsible for providing complete and accurate delivery information. This includes:
A delivery estimate is not a guarantee unless a specific guaranteed delivery service has been expressly confirmed in writing. Although we work to meet the estimated delivery timeframe, shipping delays may occasionally occur. Delays may result from:
Please retain the original packaging and affected products until the claim has been reviewed. Customers should inspect their shipment when it arrives. If the outer package or products appear damaged, please contact WaxPapers.ca as soon as reasonably possible. Customers may be asked to provide:
If your shipment contains missing, incorrect, or materially different items, contact us promptly. We may request photographs, order information, delivery documentation, or other details to investigate the issue. If an error is confirmed on our part, we will work with the customer to determine an appropriate resolution.
Customers should not refuse a shipment without first contacting WaxPapers. A refused shipment may be returned to the sender and may result in additional transportation or handling costs. Refusing delivery does not automatically constitute an order cancellation or create an automatic right to a refund.
Shipping times may vary for rural, remote, northern, or other locations that require additional carrier handling. Carrier availability can also vary according to postal code. Where additional delivery arrangements or charges are required, WaxPapers.ca may contact the customer before shipment.
WaxPapers.ca primarily serves Canadian customers. If international shipping is available for a particular order, the customer may be responsible for applicable customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. International delivery times may also vary because of customs clearance and local carrier procedures.
Wholesale and high-volume orders may require additional production, packaging, and transportation arrangements. Customers placing large orders should allow sufficient time for production and delivery. The applicable shipping and production timeframe will be communicated during the quotation or order-confirmation process where necessary.
Customers using a business address should ensure that someone is available to receive the shipment during normal receiving hours. Please provide complete business details, including suite or unit numbers where applicable. WaxPapers.ca is not responsible for delivery problems resulting from a closed business, incomplete address, or failure to provide necessary delivery information.
Shipping issues and product-return requests are handled separately. If a product arrives damaged, defective, incorrect, or materially different from the approved order specifications, please refer to our Return and Refund Policy and contact our customer service team. Shipping delays caused by third-party carriers do not automatically qualify an order for a return or refund.
Orders placed before the 2:00 PM Pacific Standard Time (Los Angeles) order cut-off will be processed according to the stated handling schedule. The handling time is 3-5 business days, with orders fulfilled Monday through Friday.
After fulfillment, the estimated transit time is 2-3 business days for all destinations. Shipments are handled and shipped Monday through Friday. The estimated total delivery time for all destinations is 5-8 business days. This total combines the 3-5 business-day handling time with the 2-3 business-day transit time.
In addition to the USA, we deliver in Argentina, Australia, Austria, Belarus, Belgium, Brazil, Cameroon, Canada, Chile, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Paraguay, Poland, Portugal, Puerto Rico, Sweden, Switzerland, United Kingdom, United States.
Customers are responsible for:
These steps help prevent avoidable production and delivery delays.
For questions about shipping, delivery, tracking, or an existing order, please contact WaxPapers.ca:
WaxPapers.ca
Toronto, Canada
Email: sales@waxpapers.ca
Phone: +1 845-379-9277
Please include your order number when contacting us about an existing shipment so our team can assist you efficiently.
WaxPapers.ca may update this Shipping Policy when necessary to reflect changes in shipping services, carrier requirements, product offerings, business practices, or applicable legal requirements.
The latest version will be published on this page with the applicable effective date.
Nothing in this Shipping Policy is intended to limit any rights or protections that cannot legally be excluded under applicable Canadian law. Where mandatory consumer protection requirements apply, those requirements will continue to govern the applicable transaction.