At WaxPapers.ca, we are committed to providing businesses with custom food packaging papers that meet the specifications confirmed for each order. Because many of our products are made specifically to meet customer requirements, we carefully review return and refund requests based on the nature of the product and the reason for the request.
This Return and Refund Policy explains the conditions that apply to returns, replacements, refunds, defective products, and order-related issues.
WaxPapers.ca specializes in custom food packaging papers, including custom wax paper, greaseproof paper, deli paper, wrapping paper, and other printed paper products. Custom products may include customer-selected:
Because customized products are produced specifically for the customer, custom-printed or personalized products generally cannot be returned or exchanged because of a change of mind, incorrect customer preference, or failure to use the product. Before production, customers are responsible for reviewing and approving the final specifications and artwork supplied for their order.
A return, replacement, or other appropriate resolution may be considered when:
Each claim is reviewed individually based on the order records, approved specifications, photographs, and other relevant information.
Customers are responsible for carefully reviewing artwork, spelling, logos, dimensions, colors, and other information before approving production. WaxPapers.ca is not responsible for errors that appear in customer-approved artwork or specifications. This includes customer-provided:
Minor variations in color or printing may occur because of differences between digital artwork, printing processes, paper materials, and display screens. Such normal production variations do not automatically constitute a defect.
Customers should inspect their shipment promptly after delivery.
If products arrive damaged, contact WaxPapers.ca as soon as reasonably possible and preferably within 3 business days of delivery.
Please provide:
Customers should retain the damaged products and original packaging until WaxPapers.ca has completed its review. We may request additional information or documentation when necessary to investigate a damage claim.
If an order contains a confirmed manufacturing defect or WaxPapers.ca supplied a materially incorrect product, we may, at our discretion and subject to applicable law:
For approved claims caused by an error attributable to WaxPapers.ca, we will provide instructions regarding return shipping where a return is required.
Return eligibility must be confirmed by WaxPapers.ca before the product is shipped back. Food-contact paper products that have been opened, used, contaminated, altered, cut, or otherwise handled may not be eligible for return. If a product is eligible for return because it is a standard, non-customized item, it must generally be:
Unless required by applicable law or otherwise approved by WaxPapers.ca, the following are generally not eligible for return:
A change of mind does not automatically qualify a custom order for cancellation, return, exchange, or refund. Custom products are manufactured according to the specifications confirmed by the customer and may involve dedicated materials, printing, production, and preparation. If you need to cancel or modify an order, contact us as soon as possible. We will determine whether the order can still be changed based on its production status.
Cancellation requests should be submitted before production begins. Once custom production, printing, material preparation, or other manufacturing work has started, cancellation may no longer be possible. If cancellation is approved, any applicable refund will depend on the stage of production and costs already incurred.
Customers must contact WaxPapers.ca before returning any product. Do not send products to an address without receiving return instructions from our team. Once a return request is reviewed, we may provide a return authorization or specific return instructions. Unauthorized returns may experience processing delays and may not be accepted.
If a return is required because WaxPapers.ca supplied an incorrect or defective product, we will provide appropriate instructions regarding the return shipping arrangements. For an approved return that is not related to a product defect or an error by WaxPapers.ca, the customer may be responsible for return shipping and other applicable costs. Shipping charges are not automatically refundable for every return.
If a refund is approved, it will generally be issued to the original payment method used for the order. The refund amount will depend on the circumstances of the claim, the portion of the order affected, and any applicable costs that cannot be recovered.
Approved refunds will generally be processed after the returned products have been received and inspected, where an inspection is required. The time required for the funds to appear in the customer’s account may also depend on the payment provider or financial institution.
Where a replacement or reprint is approved, WaxPapers.ca will communicate the expected production and shipping timeframe. Replacement products may require additional production time because custom papers are manufactured according to specific order requirements. If only part of an order is affected, the resolution may apply only to the affected portion.
Custom manufacturing may involve reasonable production tolerances. If the delivered quantity differs materially from the confirmed order quantity, customers should contact us promptly with the order number and quantity received. We will review the production and shipping records and determine an appropriate resolution where an error is confirmed.
Quality concerns should be reported promptly after delivery. Customers should not discard the affected products before WaxPapers.ca has had an opportunity to review the claim. Where appropriate, we may request samples for inspection or additional photographs to determine whether the issue resulted from manufacturing, transportation, storage, handling, or another cause.
Customers are responsible for providing accurate shipping information. WaxPapers.ca is not responsible for additional costs caused by an incorrect or incomplete address supplied by the customer. If a package must be reshipped because of an incorrect address, additional shipping charges may apply.
Shipping delays caused by third-party carriers, weather, transportation disruptions, customs procedures, or other circumstances outside our reasonable control do not automatically qualify an order for a refund or return. If an order is significantly delayed, customers should contact us so that we can review the shipment and, where appropriate, communicate with the carrier.
To request a return, replacement, or refund, contact our customer service team at:
Email: sales@waxpapers.ca
Phone: +1 845-379-9277
Location: Toronto, Canada
Please include:
Our team will review the request and provide further instructions.
The final resolution will depend on the facts of the individual case and applicable consumer protection requirements. Once we receive the information required to assess a claim, WaxPapers.ca may review:
Nothing in this Return and Refund Policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable Canadian law.
Where mandatory consumer protection legislation provides rights beyond those described in this policy, those legal rights will continue to apply.
WaxPapers.ca may update this Return and Refund Policy when necessary to reflect changes in our products, services, business practices, or applicable legal requirements.
The updated policy will be published on this page with the applicable effective date.
For questions about returns, refunds, replacements, damaged shipments, or product quality, please contact:
WaxPapers.ca
Toronto, Canada
Email: sales@waxpapers.ca
Phone: +1 845-379-9277
We encourage customers to contact our team promptly whenever an issue occurs so that we can review the order and determine the appropriate next steps.
I deliberately did not copy the return terms from another Wax Papers domain. The policy above is based on the actual WaxPapers.ca business model and contact information currently shown on its website. (Wax Papers)